About us ***Quality**** ****Value***** ****Integrity**** *** Great Service *** Old fashioned? Not to Coatesville Army & Navy Store. We’ve been in business for 82 years providing our community quality merchandise, personalized service, and great values, we are known for our honesty, integrity and service to the community. In our bricks and mortar store, we wait on each and every customer, greeting old friends and making new ones. We’ll tell you if something doesn’t fit or isn’t suitable for your needs. Our goal is a happy, satisfied customer. coatesvillearmynavy.com operates under the same high standards. Name brand quality merchandise offered in a wide range of sizes and styles at affordable prices. We try to make it as easy as possible for you to order the right item in the correct color and size! Don’t see what you’re looking for? We carry a very large diverse selection of items so please call, email, or fax or even come on in! Ask us, maybe we do have it! Coatesville Army & Navy Store 228 East Lincoln Highway Coatesville, Pennsylvania 19320 Phone 610-384-1683 Fax 610-384-3594 contactus@coatesvillearmynavy.com Open Monday-Thursday 9am-5:30pm Friday 9am-7:00pm Saturday 9am-5:00pm contactus@coatesvillearmynavy.com Shipping and Handling Orders totaling $74.99 or less will only cost you $8. Free Shipping on Orders $75.00 and over Methods of shipping-UPS ground, FedEx ground, USPS *additional charges for air or express shipments Payment Options coatesvillearmynavy.com MasterCard, Visa, Discover, Debit Card, PayPal Coatesville Army & Navy Store we accept checks and cash MasterCard, Visa, Discover, Debit Card–for signature charge cards and checks-ID must be provided Order fulfillment Most items are in stock and usually ship within 3-5 days of receiving your order. An item that is temporarily out of stock, will ship within 10-14 days. We will notify you by email of order status and ship date. Special orders-an item that is not usually stocked, we’ll order it for you-please note it is not returnable so make triple sure before you order. We will notify you when an item is “Special Order” to make sure you understand the terms and give you the opportunity to change, cancel or modify special orders. Once you confirm the special order status and that you understand the terms, the order can not be cancelled or returned. Returns We know that sometimes an item has to be returned or exchanged even though we've both tried our best. If within 10 days of receipt of your order you wish to return or exchange your merchandise: Contact us for a return authorization number. contactus@coatesvillearmynavy.com Or fax 610-384-3594 1. Enclose a copy of your invoice and the reason for your return 2. Make sure that all the original packaging is intact, tags are still on, and the item has not been laundered or worn. * 4. We’re sorry, you will be responsible for the freight cost of the return 5. Once we receive the item back, we’ll credit you back the cost of the item** * We will not issue credit if the item has been washed or worn. **does not include shipping and handling charge Defective Merchandise If within 60 days of purchase, you find a manufacturers defect that affects the wear and performance of your purchase, contact us for a return authorization number contactus@coatesvillearmynavy.com fax 610-384-3594 1. Enclose a copy of your invoice and what the problem is 2. You will be responsible for the cost of the return freight 3. Once we receive the item back, if it is indeed determined to be defective we will replace it free of charge. 4. If the item is not defective, and is washed or worn, it will be returned to you. You will be charged for the return freight 5. If the item is “new” with original packaging and tags and not found to be defective, you will be charged a 20% restocking fee. We make every effort to ensure that your order is correct, In our brick and mortar store, we have very few returns, mainly because we encourage you to try on while you’re present and make sure the item is suitable for your needs. Do your part, before you order, make sure of your size!